We are seeking a highly skilled and experienced Senior Oracle Fusion Order Management and Contracts Techno-Functional Consultant to join our AMS project team. The ideal candidate will have extensive experience in Oracle Fusion Order Management and Contracts applications, with a strong background in both technical and functional aspects. This role involves working closely with clients to understand their business requirements and providing ongoing support.

Key Responsibilities:

• Provide day-to-day support for Oracle Fusion OM, Contracts cloud applications, including troubleshooting issues, performing root cause analysis, and implementing fixes.
• Support integrations with other enterprise systems such as Oracle ERP, and other third-party applications. Ensure seamless data flow and process integration.
• Monitor and optimize the performance of OM, Contracts cloud applications to ensure high availability and responsiveness.
• Manage incidents and problems related to OM, Contracts cloud applications, ensuring timely resolution and minimal impact on business operations.

We are seeking a highly skilled Business Analyst with expertise in Property & Casualty (P&C) Insurance and Salesforce to join our dynamic team. The ideal candidate will have a deep understanding of P&C insurance processes, experience in working with Policy Administration Systems (PAS), CRM Systems and proficiency in Salesforce platforms. This role involves collaborating with business stakeholders, gathering requirements, analyzing gaps, and driving Salesforce-based insurance solutions.

Key Responsibilities:
Business Analysis & Requirements Gathering:
•    Collaborate with business stakeholders to understand P&C insurance workflows and translate them into business and functional requirements.
•    Conduct GAP analysis to identify system and process improvements.
•    Create user stories, process flows, and wireframes to define system enhancements and resolved incidents.
•    Document and maintain BRD (Business Requirement Document) and FRD (Functional Requirement Document).
Salesforce Implementation & Integration:
•    Work with Salesforce developers and architects to configure and customize Salesforce Financial Services Cloud (FSC) or other insurance-relevant Salesforce modules.
•    Define and optimize Salesforce solutions for Policy Administration and CRM processes.
•    Support integrations between Salesforce and P&C insurance systems like Guidewire, Duck Creek, or other legacy platforms.
•    Ensure data integrity and compliance in Salesforce CRM, Service Cloud, and Experience Cloud.
Stakeholder & Cross-functional Collaboration:
•    Liaise with underwriters, agents, and IT teams to ensure smooth process automation.
•    Conduct JAD (Joint Application Development) sessions and stakeholder workshops.
•    Act as a bridge between business users and the Salesforce development team.
Testing & UAT Support:
•    Develop test cases and scripts to validate Salesforce functionalities.
•    Assist in UAT (User Acceptance Testing) and provide end-user training.
•    Troubleshoot and document system defects for resolution.