Description

We are seeking a skilled Deskside Support Engineer to join our team. The ideal candidate will have hands-on experience in imaging, SCCM (System Center Configuration Manager), and troubleshooting hardware and software issues. This role will involve providing onsite support, resolving technical issues, and ensuring optimal functionality of end-user devices.

Key Responsibilities:

1. Imaging and Deployment:

   • Perform system imaging and deployment of devices using SCCM.
   • Configure and deploy new systems, ensuring compatibility with the corporate environment.

2. Technical Support and Troubleshooting:

   • Diagnose and resolve hardware, software, and connectivity issues for end-users.
   • Troubleshoot and repair desktops, laptops, and peripheral devices.
   • Provide support for Windows operating systems and enterprise applications.

3. System Updates and Maintenance:

   • Manage software updates, patches, and system configurations via SCCM.
   • Monitor system performance and ensure all systems are up-to-date.

4. User Support:

   • Provide excellent customer service and technical support to end-users.
   • Assist with setup, installation, and training for new users as needed.

5. Documentation and Reporting:

   • Maintain accurate documentation of issues, resolutions, and updates in the ticketing system.
   • Report recurring technical issues and provide input for process improvements.

Qualifications:

Required Skills:

• Proven experience in system imaging and deployment using SCCM.
• Strong troubleshooting skills for hardware, software, and connectivity issues.
• Proficiency in Windows OS and enterprise software applications.
• Excellent communication and customer service skills.

Preferred Skills:

• Knowledge of Active Directory and network troubleshooting.
• Familiarity with ITIL processes and ticketing systems.

Educational Requirements:

• High school diploma or equivalent (Bachelor’s degree in IT or related field preferred).
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.