Description

You must have:

Experience with supporting 3rd party application Application suite at XYZ is IBM Aspera (Shares, Faspex, HSTS, Console).

Experience with any other corporate integrated file transfer tools is also a plus, especially if functionally is like Aspera.

Follow up ticket queue in ServiceNow and coordinate a solution Application upgrades and configuration changes (DEV/PROD) Assist other IT Infra teams based on support documentation (SOP) Log and follow up of support tickets with vendor IBM Continuously review and update existing server and application documentation Build usage reports & conclusions to present to IT Management

Understanding of security and access controls: coordinate with Security and other Infra teams on Single Sign On (SAML) PKI & public certificates Firewall policies VIP/Load Balancing setup for internal and external facing URLs Bot protection protocols