Description

We are seeking a proactive and hands-on IT Support Technician with strong expertise in Microsoft technologies, including O365 administration and Active Directory. The ideal candidate thrives in fast-paced environments, enjoys solving technical challenges, and values collaboration. If you’re adaptable, team-oriented, and looking to make a tangible impact without being confined by rigid IT silos, we’d love to hear from you.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for end-users, primarily in Microsoft-based environments.
• Administer and manage Microsoft O365, Exchange Online, Teams, and related productivity tools.
• Maintain and support Active Directory, user/group permissions, and access controls.
• Troubleshoot hardware/software issues and respond to support tickets promptly.
• Collaborate with cross-functional teams to ensure seamless IT operations.
• Participate in onboarding/offboarding processes including system setups.
• Document solutions, procedures, and configurations for knowledge sharing.