The Program Manager is responsible for executing customer strategies across one or more accounts, encompassing all products and programs from new product introduction (NPI) through volume production. This role ensures high customer satisfaction, drives profitable business relationships and sales growth, and provides strong leadership to Customer Focus Teams (CFTs). Candidates must have experience in the electronics manufacturing services (EMS) or contract manufacturing (CM) sectors.

Key Responsibilities:

Customer Relationship Management:

• Serve as the primary day-to-day customer point of contact.
• Lead resolution management to ensure the overall health of customer relationships.
• Maintain strong customer satisfaction and client focus.

Customer Focus Team Leadership:

• Lead and prioritize activities of the Customer Focus Team (CFT).
• Ensure all customer commitments are met through effective team collaboration and coordination.

Strategic Execution:

• Drive profitable business relationships and identify opportunities for sales growth.
• Oversee customer programs from NPI to volume production, ensuring alignment with customer strategies.

Process Improvement & Collaboration:

• Collaborate with cross-functional teams to identify and implement process improvements.
• Act as a liaison between internal teams and customers to drive successful program execution.

Leadership & Mentorship:

• Provide effective coaching and mentoring to employees at all levels.
• Foster a motivated and enthusiastic team environment.

Qualifications:

Must-Have Skills:

• Experience in electronics manufacturing services (EMS) or contract manufacturing (CM).
• Proficiency in productivity tools, including Microsoft Office Suite and Teams conferencing software.
• Experience supporting global business operations.

Technical & Professional Competencies:

• Excellent written and verbal communication skills.
• Strong interpersonal, organizational, and multitasking skills.
• Demonstrated ability to manage multiple priorities with high attention to detail.
• Effective negotiation, problem-solving, and decision-making skills.
• Knowledge of and ability to use continuous improvement tools.
• Solid financial understanding and risk analysis capabilities.

Leadership & Collaboration:

• Proven leadership and people management skills, including mentoring and coaching.
• Ability to collaborate and influence cross-functional teams and business leaders.
• Experience working with diverse, multicultural teams.

Customer-Focused Abilities:

• Strong customer service orientation and client focus.
• Demonstrated ability to handle sensitive and business-critical issues with discretion and professionalism.
• Effective customer interface and relationship-building skills.